TERMS AND CONDITIONS

(“Terms of Service”, “Terms”)

These Terms of Service (“Terms”) form a legally binding agreement between ELOTACTIX LTD, a company incorporated in England and Wales with registered number 16781814 and registered office at 86-90 Paul Street, London, EC2A 4NE (“ELOTACTIX LTD”, “we”, “us”, “our”), and you, the person using or accessing the Game or related services (“you”, “your”).

These Terms govern your access to and use of:

Undermawlers: Crystal War and any related software, websites or applications we provide (the “Game”); and
Any other online services we provide in connection with the Game, including support, community features, tournaments (including cash or cash-equivalent tournaments, where permitted by applicable law), and promotional activities (collectively, the “Services”).

By creating an account, accessing or using the Game or Services, you confirm that you have read, understood and agree to be bound by these Terms. If you do not agree, you must not create an account or use the Game or Services.

IMPORTANT: The Game and Services are licensed, not sold, to you, and are provided “as is” and “as available”, to the fullest extent permitted by applicable law, subject to the limitations and disclaimers below.

Features and availability

The Services may include or display various game features such as tournaments (including cash or cash-equivalent tournaments), special game modes, hero systems, combat options (automatic or manual), spells, abilities, events and other content.

You acknowledge that:

not all features are available in all regions, to all users, on all platforms or at all times;
some features may appear in the game or on our website as “coming soon”, “beta”, “test” or similar wording and may never be released, may be released only in certain territories, or may be changed or removed at any time; and
we may add, modify, suspend, limit or remove any feature (including tournaments, hero functionalities and combat options) at our discretion, subject to applicable law.

Your use of the Services does not entitle you to any specific feature or continued availability of any feature.

1. OTHER POLICIES – INTEGRAL PART OF THESE TERMS

The following documents form an integral part of these Terms and are incorporated by reference. By accepting these Terms, you also agree to all of the following, as made available to you at the time of acceptance, and as updated from time to time in accordance with Section 19 (Changes to these Terms):

Privacy Policy (GDPR-Compliant)
KYC & Prize Withdrawal Policy
Refund & Billing Policy
Anti-Fraud & Fair Play Policy
Tournament Rules (Cash Tournaments & Non-Cash Tournaments, where made available and permitted by applicable law)
Any Community Rules / Code of Conduct, event rules, and other guidelines we publish in connection with your use of the Services for chat, forums, social media, or in-game events.

If you access the Game via a third-party platform (for example: Apple App Store, Google Play, Steam or similar), you must also comply with that platform’s own terms and policies.

In case of conflict between these documents:

These Terms prevail over other policies (except where consumer or data protection laws require otherwise); and
Specific tournament rules apply in addition to these Terms for that tournament.

2. WHO MAY USE THE GAME – AGE & ELIGIBILITY

2.1 Age of majority & parental consent
To use the Game and Services:

You must be at least 18 years old or the legal age of majority in your country; or
If you are under the legal age, your parent or legal guardian must review and agree to these Terms and accept responsibility for your use of the Services, to the extent permitted by applicable law and all related policies on your behalf, and they must accept full responsibility for your use of the Game, excluding any features that are expressly restricted to users aged 18 or over.

2.2 Minimum age
You must not create an account or use the Services if you are under 13 years old, under any circumstances.

2.3 Representation
By creating an account and accepting these Terms, you represent and warrant that:

You meet the applicable age requirements; and
If you are a minor, your parent or legal guardian has agreed to these Terms and supervises your use of the Game, subject to any age-restricted features.

2.4 If we discover under-age use
If we become aware that a user is under the permitted age or has misrepresented their age:

We may request proof of age or parental consent; and
We may suspend or terminate the account and delete associated personal data, as required by law, acting reasonably and proportionately.

3. ACCOUNT CREATION – EMAIL ONLY, NO GUEST ACCOUNTS

3.1 Account required
To access the Game beyond any limited preview or informational pages, you must create a user account (“Account”). You cannot use the core Game or participate in tournaments without an Account.

3.2 Email requirement – no guest accounts
All Accounts must be created with a valid, accessible email address:

You cannot create or use a guest or anonymous account.
You must have continuous access to the email address linked to your Account.
We may require verification of this email address (for example, by one-time code or magic link) before you can fully use the Account.

3.3 Account ownership
For the purposes of these Terms:

The person who controls the verified email address associated with the Account is deemed to be the Account owner, for the purposes of these Terms.
We may rely on access to that email address as proof of identity and entitlement to the Account, subject to applicable law.

3.4 Account information
You must provide accurate and complete information during registration, and keep it up to date. You must not:

Provide false identity details;
Impersonate any person or entity; or
Use another person’s email without permission.

3.5 No account sharing or transfer
You must not:

Share your Account or login credentials with any other person;
Sell, rent, lease, gift, license, transfer or otherwise trade your Account;
Use any Account that does not belong to you.

Any attempt to buy or sell Accounts is prohibited and may result in permanent bans and loss of Virtual Goods without compensation.

3.6 Security & responsibility
You are responsible for:

Keeping your login details and email secure;
Restricting access to any devices where your login or email is stored;
All actions taken through your Account, whether or not authorised by you.

If you allow someone else (including a child, relative or friend) to use your device, your email or your Account, we will treat their actions and purchases as authorised by you, acting reasonably and to the fullest extent permitted by law.

3.7 Compromise & notification
If you suspect that:

Your Account has been compromised;
Someone else has gained access to your login or email; or
There has been unauthorised use of your Account,

you must notify us immediately at support@elotactix.co.uk. We may suspend the Account while we investigate. If you delay reporting, we may treat resulting activity as authorised.

4. LICENSE & INTELLECTUAL PROPERTY

4.1 Our ownership
The Game, Services and all related content, including but not limited to: software, code, artwork, graphics, animations, audio, music, text, interfaces, designs, logos, names, game mechanics, virtual items, and any other content (collectively, “Content”) are owned by us or our licensors and are protected by intellectual property laws worldwide.

4.2 License, not sale
You acknowledge that:

The Game and Services are licensed, not sold, to you; and
You acquire no ownership rights in any part of the Game, Services, Content, Virtual Currency, Virtual Items or your Account.

4.3 Limited license to use the Game
Subject to your continued compliance with these Terms and all policies, we grant you a personal, limited, revocable, non-exclusive, non-transferable, non-sublicensable license to:

Download, install and run any authorised game client or app;
Access and use the Game and Services for your personal, non-commercial entertainment, and not for any commercial, speculative or investment purpose.

4.4 License restrictions
You must not (and must not allow others to):

Copy, reproduce, distribute, publicly display, or transmit the Game or Content except as expressly permitted by us;
Sell, license, rent, lease, loan, or otherwise commercially exploit the Game or Services;
Reverse engineer, decompile, disassemble or attempt to derive source code (except to the extent such restrictions are prohibited by law);
Circumvent or bypass any security or anti-cheat measures;
Remove or alter any proprietary notices or trademarks.

4.5 Trademarks
You may not use our company name, game name, logos, domain names, or marks without our prior written consent.

4.6 Violation and consequences
If you violate these terms:

Your license to use the Game and Services may be terminated immediately, acting reasonably and proportionately;
You may lose access to your Account and Virtual Goods without refund, subject to any mandatory consumer rights; and
We may pursue legal remedies, including injunctive relief and damages, where appropriate.

5. VIRTUAL CURRENCY, VIRTUAL ITEMS & DIAMONDS

5.1 Definitions

“Virtual Currency” means non-redeemable in-game currency (for example, “Crystals”) used solely to acquire Virtual Items or in-game services within the Game. It has no real-world monetary value and cannot be redeemed for cash. It has no real-world monetary value and cannot be redeemed for cash.
“Virtual Items” means digital items, boosts, cosmetics, subscriptions or other benefits that can be obtained via Virtual Currency or specific game features. They are not redeemable for cash.
“Diamonds” means a special in-game balance that can be awarded as cash-prize rewards (for example through approved cash tournaments) and may be redeemable for real-world currency where permitted by applicable law and only as described in our KYC & Prize Withdrawal Policy.

5.2 Limited license to Virtual Goods
When you obtain Virtual Currency, Virtual Items or Diamonds (collectively “Virtual Goods”), you receive a limited, personal, revocable, non-exclusive, non-transferable, non-sublicensable license to use them within the Game according to these Terms. You do not own Virtual Goods, and Virtual Goods do not constitute property, money, or a store of value.

5.3 Non-redeemable Virtual Currency & items

Virtual Currency and Virtual Items cannot be:

withdrawn or redeemed for fiat currency;
sold, traded or transferred outside the Game; or
used as real-world money or property.

They have no intrinsic cash value, and we do not provide any exchange rate between them and real currency.

5.4 Diamonds and prize withdrawals

Diamonds may be credited to your Account only as prizes (e.g. from cash tournaments or other prize mechanisms we designate).
Diamonds are not purchased directly with fiat by players; they are awarded by us.
Diamonds may be redeemable for cash where permitted by applicable law subject to:

successful completion of KYC / AML checks;
compliance with our KYC & Prize Withdrawal Policy;
any limits, fees, or legal restrictions that apply.

We may limit or refuse withdrawals where:

KYC fails or is not completed;
we reasonably suspect fraud, cheating or AML concerns; or
required by law or regulator.

5.5 No real-money gambling
Entry to cash tournaments does not require payment, and players cannot stake real money to participate. Diamonds are awarded as prizes only; they are not stakes placed by players, and participation is intended solely as a skill-based competition for entertainment purposes. For the avoidance of doubt: (a) no purchase (including of Crystals, subscriptions or in-game items) is required to enter a Cash Tournament; (b) no paid feature may be used within a Cash Tournament to improve performance or ranking; and (c) Tournament outcomes and tie-breakers will not rely on chance-based mechanics unless clearly disclosed and permitted by applicable law.

5.6 Changes to Virtual Goods
We may, at any time:

Add, modify, re-balance or remove Virtual Goods;
Change pricing, bundles or availability (including by region);
Adjust how Virtual Goods are earned or used.

To the fullest extent permitted by law, such changes do not create any right to compensation or refund, subject to any mandatory consumer rights.

5.7 Account bans & Virtual Goods
If your Account is suspended or terminated due to breach of these Terms or any policy:

You may lose access to all Virtual Currency, Virtual Items and Diamonds in the Account;
To the extent allowed by law, no refunds or compensation will be provided, subject to any mandatory consumer rights.

6. BEHAVIOUR RULES & FAIR PLAY (CODE OF CONDUCT)

6.1 General obligations
When using the Game and Services, you must:

Comply with all applicable laws;
Comply with these Terms, the Anti-Fraud & Fair Play Policy, and any community rules we publish;
Treat other players and staff respectfully and avoid harassment or abuse.

6.2 Examples of prohibited conduct (non-exhaustive)

You must not:

Harass, threaten, bully, defame, or abuse other users or staff;
Use hate speech or discriminatory language (e.g. racist, sexist, homophobic, or otherwise targeting protected characteristics);
Share or promote sexually explicit, violent, illegal, self-harm or extremist content;
Discuss or promote illegal activities, unsafe products, or real-money gambling;
Post personal data of others without consent (doxxing), or attempt to obtain others’ login details or personal information;
Advertise or promote other games or services without our permission;
Use the Game for any unauthorised commercial purpose, including selling accounts, items, or services (such as boosting).

6.3 Cheating, bots & exploits
You must not:

Use bots, macros, cheats, hacks, scripts or any other unauthorised automation or manipulation;
Exploit bugs, glitches or unintended mechanics for advantage;
Use multiple accounts to gain unfair advantage or circumvent rules;
Collude with other players to manipulate tournaments, rankings or rewards;
Attempt to tamper with server communications, anti-cheat systems or security.

6.4 Virtual Goods abuse & RMT
You must not:

Sell, buy or trade Accounts or Virtual Goods for real money or items of real-world value, except for the redemption of Diamonds expressly permitted under these Terms;
Acquire Virtual Goods from unauthorised sources;
Abuse payment systems (including chargeback abuse) to obtain Virtual Goods or cash unfairly.

6.5 Our enforcement powers
We may, at our sole discretion and depending on severity, take one or more of the following actions without refund or compensation (to the extent permitted by law):

Issue warnings;
Mute you in chat or restrict communication features;
Remove or modify prohibited content or nicknames;
Remove Virtual Goods or rollback in-game progress obtained by violating rules;
Restrict access to specific features (e.g. tournaments, trades);
Temporarily suspend or permanently ban your Account;
For serious or repeated violations, report you to relevant authorities.

We are not obliged to explain every moderation decision or enter into debate about sanctions.

7. USER-GENERATED CONTENT (UGC)

7.1 Definition
“User-Generated Content” (“UGC”) means any content you create, upload, submit or share via the Game or Services, including usernames, messages, chat, images, text, videos, fan art, suggestions, and any other material.

7.2 Your responsibility

You are solely responsible for your UGC and any consequences of sharing it.
You must ensure your UGC does not violate law, third-party rights, these Terms or any policy.
You must not upload UGC containing viruses, malware or other harmful code.

7.3 License you grant to us
By creating or submitting UGC, you grant us a worldwide, perpetual, irrevocable, transferable, sub-licensable, royalty-free licence to:

host, store, reproduce, modify, adapt, translate, publish, distribute, publicly display and perform, and otherwise use your UGC in connection with the Game, marketing, community content, and future products;
create derivative works from your UGC.

To the fullest extent permitted by law, you waive any moral rights you may have in such UGC (for example, rights to be named as author).

7.4 Monitoring and removal

We are not obliged to pre-screen UGC, but we may monitor, review, edit, move, or remove any UGC at any time for any reason or no reason.
You have no expectation of privacy in UGC shared within the Game (including chat, mail, or public channels), except as required by law and our Privacy Policy.

8. TOURNAMENTS & COMPETITIONS

8.1 Cash tournaments

Cash tournaments are governed by our Tournament Rules and KYC & Prize Withdrawal Policy, and are available only to eligible users aged 18 or over, where permitted by applicable law.
Entry into cash tournaments is free of charge (no paid entry or staking).
Only verified players who have passed required KYC checks may participate or receive prize Diamonds.

8.2 Non-cash tournaments

Non-cash tournaments award only in-game, non-redeemable benefits (Virtual Items, speed-ups, etc.).
Non-cash tournaments do not provide Diamonds or any cash-equivalent prizes.
Specific rules for non-cash tournaments are set out in the Tournament Rules and in each event’s announcement.

8.3 Skill and fair play
Tournaments are intended to be skill-based and fair. Any manipulation, collusion, cheating, or abuse of mechanics may result in disqualification, loss of prizes, and further sanctions under our Anti-Fraud & Fair Play Policy.

8.4 Our rights

We may change, postpone, or cancel any tournament;
We may adjust prizes or rankings if we detect errors, fraud or rule violations;
Our decisions on tournament outcomes, tie-breaks, and sanctions are final, except where overridden by law.

8.5 Tournaments and Competitions

From time to time, we may offer tournaments, ladders or other competitive events (together, “Tournaments”). Access to Tournaments may be subject to additional eligibility criteria (for example, age, region, account status, KYC/AML checks) and specific Tournament Rules, which are incorporated into these Terms by reference.
Some Tournaments may grant in-game rewards only (for example, virtual items or virtual currency) and others may, where available in your territory, offer cash or cash-equivalent prizes. Cash or cash-equivalent Tournaments may be subject to additional legal, tax or regulatory requirements. If you do not or cannot meet these requirements, you are not permitted to participate in such Tournaments.
We reserve the right to modify, postpone, cancel or terminate any Tournament, or to adjust scoring, rankings or rewards, if we reasonably believe it is necessary, including for technical, security, fairness, legal or regulatory reasons, or where we suspect cheating, abuse, fraud or error.
Any indication in the game or on our website that a Tournament or tournament type (including cash Tournaments) is “coming soon” or similar is for information only and does not guarantee that the Tournament will be launched, available in your territory, or continue to be available for any specific period of time.

9. PAYMENTS, BILLING & REFUNDS (SUMMARY)

9.1 Separate policy
Payments, billing and refunds are described in full in our Refund & Billing Policy, which forms part of these Terms.

9.2 Key points (non-exhaustive)

Purchases of Virtual Currency, Virtual Items or other paid services are generally final and non-refundable, subject to any mandatory consumer rights and as described in the Refund & Billing Policy.
Any statutory 14-day withdrawal right for EU/UK digital content is waived once Virtual Goods are delivered to your Account, as explained in the Refund & Billing Policy.
If you purchased through a third-party store (Apple, Google, etc.), that store’s refund rules may apply and we may not be able to refund you directly.
Chargeback abuse may lead to account suspension or permanent ban, and removal of associated Virtual Goods.

Please read the Refund & Billing Policy carefully before making any purchase.

10. UPDATES, MAINTENANCE & SERVICE CHANGES

10.1 Updates
We may provide patches, updates, upgrades or other modifications to the Game and Services at any time, which may:

Fix bugs or vulnerabilities;
Add or remove features;
Rebalance game mechanics or Virtual Goods;
Change the technical requirements to run the Game.

10.2 Maintenance & downtime

We may temporarily suspend access for maintenance, updates or other operational reasons.
We are not responsible for any loss of progress or opportunities due to downtime, to the fullest extent permitted by law.

10.3 No guarantee of continued availability
We do not guarantee that the Game or any specific feature, tournament or Virtual Good will remain available in any specific form or for any specific period. We may discontinue the Game or part of the Services at any time. Unless required by law, you are not entitled to compensation or refund for discontinued features or services.

11. Game combat and hero features

Certain parts of the game may involve combat systems, “hero” characters, abilities, spells or similar gameplay mechanics. These systems may be fully or partly automated, or may allow player input or manual control, depending on the version of the game, your device, your region, and our design decisions from time to time.

You acknowledge and agree that:

the availability and behaviour of combat systems and hero features (including whether combat is automatic or allows manual control) may change over time as we balance, update or otherwise modify the game; and
the display of hero or combat-related content, icons, placeholders or “coming soon” labels does not guarantee that any particular functionality (for example, manual combat or specific spells) is currently available or will be released.

12. THIRD-PARTY SERVICES & PLATFORMS

12.1 Third-party content & links
The Game may include links to or integrations with third-party websites, content, or services (“Third-Party Services”). We do not control, endorse or assume responsibility for any Third-Party Services. Your use of them is at your own risk and subject to their terms.

13. TERM & TERMINATION

13.1 Duration
These Terms remain in force from the moment you accept them and create an Account until terminated by you or us.

13.2 Termination by you
You may terminate these Terms at any time by:

Deleting your Account through the in-game or account settings (if available); or
Contacting us at support@elotactix.co.uk and requesting account closure.

Upon termination by you:

You will lose access to your Account, progress and all Virtual Goods (including Diamonds);
Except where required by law, you will not be entitled to any refund or compensation.

13.3 Termination or suspension by us
We may, acting reasonably and proportionately, suspend or terminate your Account (temporarily or permanently), without prior notice, if we reasonably believe that:

You have breached these Terms or any policy;
You have engaged in cheating, fraud, or other misconduct;
You are involved in chargeback abuse or suspicious payment activity;
You fail or refuse to complete KYC/AML checks when required;
Your Account has been inactive for an extended period (for example, several years) and we decide to close dormant Accounts; or
Continuation of the Account would create legal or operational risk.

Upon suspension or termination:

You may lose access to the Account, the Game, and all Virtual Goods linked to it;
Unless required by law, no refunds or compensation will be provided.

13.4 Effect of termination

All licences granted to you under these Terms will immediately cease;
You must stop using the Game and remove any installed clients from your devices;
Sections that by their nature should survive termination (including disclaimers, limitations of liability, indemnity, governing law) shall continue to apply.

14. DISCLAIMERS

To the fullest extent permitted by law:

The Game, Services and all content are provided “as is” and “as available” without any warranties or guarantees of any kind, whether express or implied.
We do not warrant that:

The Game or Services will be error-free, uninterrupted or secure;
Defects will be corrected;
The Game will meet your expectations or be compatible with all devices;
Content will be accurate, complete or up-to-date.

You use the Game and Services at your own risk. You are responsible for ensuring that your hardware, software and internet connection are suitable for using the Game.

Some jurisdictions do not allow certain exclusions; in such cases, some of the above may not apply to you, and your statutory rights remain unaffected.

15. LIMITATION OF LIABILITY

To the fullest extent permitted by law:

We, our group companies, directors, employees, and agents will not be liable to you for any:

indirect, incidental, special, punitive or consequential damages;
loss of profit, revenue, data, goodwill, or opportunity; or
cost of substitute goods or services;
arising out of or relating to your use of (or inability to use) the Game or Services.

Our total aggregate liability to you for all claims arising out of or relating to these Terms, the Game or the Services shall not exceed:

the total amount you have paid to us (if any) in the 12 months immediately preceding the event giving rise to the claim; or
if you have not paid anything, [£100] (or equivalent in your local currency).

Nothing in these Terms excludes or limits:

Liability that cannot be excluded under applicable law (such as liability for death or personal injury caused by our negligence, or for fraud); or
Your statutory consumer rights under applicable law.

16. INDEMNITY

To the extent permitted by law, you agree to indemnify, defend and hold harmless ELOTACTIX LTD and its officers, employees, partners and agents from and against any claims, liabilities, damages, losses and expenses (including reasonable legal fees) arising out of or in connection with:

Your breach of these Terms or any policy;
Your misuse of the Game or Services;
Your UGC;
Your violation of any law or third-party rights.

We may assume exclusive defence and control of any matter subject to indemnity; you agree to cooperate with us in such cases.

17. GOVERNING LAW & JURISDICTION

17.1 Governing law
Subject to mandatory consumer protection rules in your country of residence, these Terms, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales.

17.2 Courts
Subject to any mandatory law giving you the right to bring claims in your local courts, the courts of England and Wales shall have exclusive jurisdiction over any dispute arising from or related to these Terms, the Game or the Services.

17.3 Informal resolution first
Before starting formal legal proceedings, you agree to first contact us and attempt to resolve the matter informally in good faith.

18. CLASS ACTION WAIVER (WHERE PERMITTED BY LAW)

If you are a resident of the United States or Canada, and only where permitted by law:

You and ELOTACTIX LTD agree that any claim or dispute between us shall be brought only on an individual basis, and not as a plaintiff or class member in any purported class, collective, representative or mass action.
The court may not consolidate your claim with any other person’s claim without our consent.

If your local law does not allow this type of waiver, it will not apply to you.

19. GENERAL PROVISIONS

19.1 Changes to these Terms
We may update these Terms and our policies from time to time. Where changes are material, we will take reasonable steps to notify you in advance. By continuing to use the Game or Services after the updated Terms take effect, having had a reasonable opportunity to review the changes, you agree to be bound by them.

19.2 Severability
If any provision of these Terms is found to be invalid or unenforceable, that provision will be interpreted or limited to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

19.3 No waiver
Our failure to enforce any provision of these Terms is not a waiver of our right to enforce it later.

19.4 Assignment
We may assign or transfer our rights and obligations under these Terms (in whole or in part) to another entity, for example in connection with a merger or sale of business. You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

19.5 Entire agreement
These Terms, together with the policies incorporated by reference, constitute the entire agreement between you and us relating to the Game and Services and supersede any prior agreements or understandings.

19.6 Contact
If you have any questions about these Terms or the Game, you can contact us at:

ELOTACTIX LTD
Email: support@elotactix.co.uk
Postal address: 86-90 Paul Street, London, EC2A 4NE

Terms and Conditions